FAQs

 

Quotes and Payment
Validity of the quotations
Our quotations are valid for 30 days and are subject to change without notice.

VAT
All German Customers are required to pay the additional sales tax.
Customers of the European Union with a registered VAT number are responsible for the accuracy and validity of their VAT number. This must be provided with the purchase order and applicable for purchases of the European Union. For customers of the European Union who cannot provide their VAT number, or for those who provide an invalid VAT number, 19% VAT will be added to the net purchase price.

FCA shipping term
In case of “FCA Munich” shipping term novel GmbH covers the transportation until the airport in Munich; all other charges as airfreight from Munich to your place, importation or custom fees in your country etc. have to be covered by the consignee and will be invoiced by the forwarding agent directly.

Which measuring system is suitable?
A measuring system is suitable if:
1. the drift of the measuring signal is low (e.g. with capacitive or resistive sensors)
2. has a hysteresis that is as low as possible/suitable for the measurement (e.g. capacitive or piezoresistive sensors)
3. has a constant displacement force curve (e.g. capacitive sensors).
Therefore resistive sensors are NOT suitable for measurements with more than 5 measuring cycles.
Piezo sensors are NOT suitable for measurements where the force is applied both dynamically and statically.
Pedar insoles
pedar insoles
The pedar insole catalogue as a PDF file can be downloaded.
For opening/reading the catalogue the Acrobat Reader (Adobe) is required. When printing out the drawings, please make sure that you disable the function to shrink and/or expand to paper size, so that the size of the insoles is not altered.

One pedar insole size covers two shoe sizes. The sizes start always with an even number (36, 38, 40, 42 …).
According to the application different insole width are available. For instance, the wide pedar insoles for measurements with diabetic patients are recommended.

Important note:  whilst it is easy to fit a smaller insole inside a larger shoe, it is NOT recommended to fit an insole into a smaller shoe, as the sharp bending at the toes/heels will damage the sensors irreparably.

Instructions for insole/sensor cleaning:

  • For regular cleaning use a wipe with a solution of water and mild soap, for example a refreshing (baby) wipe or disposable refreshing towel  wipes
  • Do not use any type of alcohol; this causes tackiness on the sensor surface.
  • For disinfecting use a 5% sodium hypochlorite solution (bleach diluted solution) or Cidex solution
  • Do not dip the insole in the solution and never spray fluid directly onto the sensor, always dampen the cloth first
  • Wipe gently to clean the surface of the insole/sensor
Equipment

Walkway
The pressure platform should be recessed into a walkway so that the walking surface and the active area of the platform remain flush and level.
novel offers a portable, lightweight walkway. This walkway consists of rectangular panels made of soft foam material (foam), with the middle ones carved out to accommodate the platform and the power cable (length aprox. 3.7 m).

Windows 10 Biannual Function Updates database problem

After the W10 Biannual Function Update the problem can occur, that the novel databases will not start properly anymore.

Important notes:

All information in this section was carefully compiled and written; however, errors may be present. novelgmbh cannot be held responsible for consequences of incorrect information in this section. The names of software and hardware components as well as proprietary names of companies are in general protected by laws of trademarks and brands or patent law.

Before you start, please make sure, that all data on your PC are backed-up and stored safe.

In addition it is recommended, to create a restoring point within Win10 itself.

In case one have the novel software installation media ready please proceed as described in section “I” to solve this problem.

In case one doesn’t have the novel installation media ready,  please proceed as described in section “II”.

Section I with novel installation media
Please proceed as follows:

  1. FIRST OF ALL, CLOSE THE “NOVEL DATABASE” PROGRAM AND BACKUP THE DIRECTORY C:NOVEL.
  2. Check the version of your installed novel database software or of the novel evaluation software containing it. This can be done in “Add and remove programs”.
  3. Check the version of novel database software on your installation media. IT MUST BE THE SAME LIKE THE INSTALLED ONE. – If not, do not proceed, and contact novel gmbh Munich, or your novel distributor.
  4. Make sure you have administrator rights on the PC.
  5. Insert the installation media (CD or USB card) and install “novel database” again.
  6. Now restart the PC and open the database.
  7. Done.

Section II without novel installation media
In case you don’t have the novel install media ready, please proceed as follows:

  1. FIRST OF ALL, CLOSE THE “NOVEL DATABASE” PROGRAM AND BACKUP THE DIRECTORY C:NOVEL.
  2. Make sure you have administrator rights on the PC.
  3. Download the “Firebird 1.5.6 Official Windows Setup and Installer for Classic and Superserver” from the following link: https://sourceforge.net/projects/firebird/files/firebird-win32/1.5.6-Release/Firebird-1.5.6.5026-0-Win32.exe/download
  4. Rename the downloaded file to “firebird.exe”. Please note: Windows 10 version 1709 will not allow running the file with its original name “Firebird-1.5.6.5026-0-win32.exe”, as this name is blocked.
  5. Run the file “firebird.exe” file with administrator rights (select via right mouse click).
  6. On your PC search for the folder “C:windows.old”. It backups the former windows Installation for at least 30 days after update.
  7. There you may find a subdirectory “Program Files (x86)FirebirdFirebird_1_5UDF”.
    (If not existing anymore, and if you don’t have the original novel installation media available, please contact novel.)
  8. Copy all files from the UDF folder over to the same folder in the actual windows installation (typically: C:windowsProgram Files (x86)firebirdfirebird_1_5UDF)
  9. Now restart the PC and open the database.
  10. Done.

In case none of the above described methods will work and you need urgent access to your novel database, try to restore the former installed windows version, but please note, that all changes after having done the upgrade to Win10 1709 will be lost!

All above mentioned changes are fully under your responsibility and we cannot be held responsible for any consequences.