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Validity of the quotations
Our quotations are valid for 30 days and are subject to change without notice.

VAT
All German Customers are required to pay the additional sales tax.
Customers of the European Union with a registered VAT number are responsible for the accuracy and validity of their VAT number. This must be provided with the purchase order and applicable for purchases of the European Union. For customers of the European Union who cannot provide their VAT number, or for those who provide an invalid VAT number, 19% VAT will be added to the net purchase price.

FCA shipping term
In case of "FCA Munich" shipping term novel GmbH covers the transportation until the airport in Munich; all other charges as airfreight from Munich to your place, importation or custom fees in your country etc. have to be covered by the consignee and will be invoiced by the forwarding agent directly.

pedar insoles
The pedar insole catalogue as a PDF file can be downloaded.
For opening/reading the catalogue the Acrobat Reader (Adobe) is required. When printing out the drawings, please make sure that you disable the function to shrink and/or expand to paper size, so that the size of the insoles is not altered.

One pedar insole size covers two shoe sizes. The sizes start always with an even number (36, 38, 40, 42 ...).
According to the application different insole width are available. For instance, the wide pedar insoles for measurements with diabetic patients are recommended.

Important note:  whilst it is easy to fit a smaller insole inside a larger shoe, it is NOT recommended to fit an insole into a smaller shoe, as the sharp bending at the toes/heels will damage the sensors irreparably.

Instructions for insole/sensor cleaning:
  • For regular cleaning use a wipe with a solution of water and mild soap, for example a refreshing (baby) wipe or disposable refreshing towel  wipes
  • Do not use any type of alcohol; this causes tackiness on the sensor surface.
  • For disinfecting use a 5% sodium hypochlorite solution (bleach diluted solution) or Cidex solution
  • Do not dip the insole in the solution and never spray fluid directly onto the sensor, always dampen the cloth first
  • Wipe gently to clean the surface of the insole/sensor
Walkway
The pressure platform should be recessed into a walkway so that the walking surface and the active area of the platform remain flush and level.
novel offers a portable, lightweight walkway. This walkway consists of rectangular panels made of soft foam material (foam), with the middle ones carved out to accommodate the platform and the power cable (length aprox. 3.7 m).

Software Maintenance
novel offers the possibility to sign up for a service contract related to the software only.





Windows 10 Fall Creators Update and April 2018 (1803; Redstone 4) can cause novel database problem.
Please click here.

The actual version numbers of our software packages:

main-button emed

emed and scientific software 26.3
main-button pedar

pedar 25.3

main-button pliance

pliance 25.3

 

Please get in touch if you are interested in updating your software to
the latest version: This email address is being protected from spambots. You need JavaScript enabled to view it.

We offer reasonable update packages, or alternatively annual
software service contracts.

For drivers please click here.

For technical support (hardware & software):
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For general information:
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